Help Center

Shipping destinations:

• We ship in the USA, Canada, and Europe (select items Please read our international shipping section)
• All Items ship from Lodi, Wisconsin USA. 

Shipping times:

• All orders will ship out in 2-3 days. In most cases orders will ship the same or next day after your order is place. 

• Any specialty shipping requests please contact us at kppetsupply@gmail.com.

• Shipping charges for your order will be calculated and displayed at checkout. 

• Shipping times are estimates unless it is a shipping option where the carrier guarantees a delivery date. We cannot guarantee usps and ups shipping times. If you need an item by a certain date please contact us. We can help figure out the best shipping option.  We will do our best once it is dropped off at the carrier this is not much we can do so we cannot control how fast they are after we drop it off. 

• Priority mail express and some ups shipping options USPS and UPS guarantee a delivery date.  - Check their website for the most up to date information. 

• If you need faster shipping please contact us at kppetsupply@gmail.com, via Facebook or call/text us at 608-513-8489.  We can help provide you with a estimated time of delivery for your location and get a faster shipping quote for whatever products you are looking to purchase. 

Shipping cost:

• Orders over $75 will have free shipping (USA only)
• Orders under $75 will be charged for shipping depending on your chosen delivery method and Location. Shipping options will be displayed at checkout. 
• We are not liable for packages once they have shipped and leave our facility and are in the hands of usps and ups. If there is an issue with your package you may contact us and we will do our best to help figure out the issue. We cannot control usps or ups so we will do our best to help 

KP Pet Supply is NOT responsible for:

• Delays with UPS or USPS shipping

• International Duties or Customs charges

• Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.

• Products marked delivered by the Post Office.  We recommend contacting your local post office. They can ask your carrier and find out more about where your package was placed or located. 
• We cannot reship your package until a claim is filed and the carrier has authorized it. 

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order.

HOLIDAY SHIPPING 2023

Holidays are upon us and we want to make sure you have the most information so we can get your packages out to you in time. These are the shipping deadlines we have been give. We suggest submitting orders in advance before these deadlines as the carriers can have unexpected delays we cannot control. We will do our best to get all of your packages out as fast as possible.  USA deadlines- Hawaii and Alaska we suggest a sooner deadline

USPS HOLIDAY SHIPPING DEADLINES IN THE US FOR 2023 (ESTIMATED) (excludes Alaska & Hawaii)

https://about.usps.com/newsroom/national-releases/2023/1010-usps-holiday-shipping-and-mailing-deadlines-announced.htm

Please have orders place in advance so we can get them packed and to the post office in time. 

Within the Lower 48 (excludes Alaska and Hawaii)

• USPS Ground Advantage — Dec. 16 (average is 2-8 days for shipping so ordering the sooner the better) -orders must be placed before 8am central time to ship on dec 16th. 
• First-Class Mail (including greeting cards) — Dec. 16
• Priority Mail — Dec. 18 - orders must be placed before 12pm central time to ship on dec 18th
• Priority Mail Express — Dec. 20 -orders must be placed before 12pm central time to ship on dec 20th

Alaska

• USPS Ground Advantage — Dec. 16 (average is 2-8 days for shipping so the sooner the better)
• First-Class Mail — Dec. 16
• Priority Mail — Dec. 18
• Priority Mail Express — Dec. 20

Hawaii

• USPS Ground Advantage — Dec. 16 (average is 2-8 days for shipping so the sooner the better)
• First-Class Mail — Dec. 16
• Priority Mail — Dec. 16
• Priority Mail Express — Dec. 20

Air/Army Post Office (APO), Fleet Post Office (FPO), Diplomatic Post Office (DPO)

• USPS Ground Advantage — Nov. 6
• First-Class Mail — Dec. 9
• Priority Mail — Dec. 9
• Priority Mail Express Military Service — Dec. 15*

https://about.usps.com/newsroom/national-releases/2023/1010-usps-holiday-shipping-and-mailing-deadlines-announced.htm

UPS HOLIDAY SHIPPING DEADLINES IN THE US (ESTIMATED)

UPS has not updated their dates for 2023 yet

https://www.ups.com/assets/resources/webcontent/en_US/2022-year-end-holiday-schedule.pdf

 Service Shipping Cutoff Date

Ground Saver - 

Ground® Thursday, December 14th, 2023 (they say to use the calculator) so its an estimate 

3 Day Select® Tuesday, December 19th, 2023

2nd Day Air® Services- Wednesday, December 20th, 2023

Next Day Air® ServicesThursday, December 21st, 2023

UPS Service Guarantee per their website

 Service Guarantee -https://www.ups.com/assets/resources/media/en_US/US_Days_of_Operation_Schedule.pdf

The UPS® Service Guarantee is currently active for the below domestic and international services but otherwise remains suspended:

Domestic

• UPS Next Day Air®
• UPS Next Day Air Saver®
• UPS Next Day Air® Early

International

• UPS Worldwide Express Plus®
• UPS Worldwide Express®
• UPS Worldwide Express NA1®
• UPS Worldwide Express Saver®
• UPS Worldwide Saver®
• UPS Worldwide Express Freight® Midday
• UPS Worldwide Express Freight®

Until further notice, the guaranteed delivery time for UPS Next Day Air Saver® deliveries has been extended to end-of-day (11:59 p.m. on the guaranteed day of delivery).

Note: 

The UPS Service Guarantee remains suspended for all other UPS® services and shipments not specified in the above sections, from any origin to any destination. 

You can select your preferred payment method at checkout.

• We accept secure payments via Credit Cards, Debit Cards & PayPal.
  
• We also accept offline payments via venmo, cash app - Contact us for these payment options. 
• We offer layaway (lay-buy). Items do not ship until order is paid in full.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2-3 business days.

Our support team is always happy to guide you at any step!

Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. You must contact us before returning your items. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and tags. 

Returned and exchanged products must be in the condition you received them and in the original packaging—no exceptions. Please note that any washed, dirty, hair, chewed on, smell of smoke items will not be accepted for money back.

*Due to health regulations, we are not able to accept any products with animal hair or bodily debris on them. When testing products for sizing on you or your animals, we recommend placing a thin sheet or towel underneath to avoid dirt and debris.We do not pay for return shipping. We do not accept COD

Please contact us before returning an item. 

Returns may be subject to a 15% restocking fee. 

Shipping fees are non refundable on returns

Several types of goods cannot be returned. Perishable goods such as food, flowers, wound care, dog chews , dog treats, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing and tack patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.
• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number and insurance for your reference
• If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. You will need to use that store credit on any future purchase.
• When making a return, please include the original invoice and any notes
• Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

Due to safety standards and other regulations, we cannot accept returns for the following categories: Pharmacy Items, Books, Computer Software, Bits, Undergarments, Food Items, Dewormer, Dog Treats, Dog Chews, Antlers, Dog Health items, Horse treats, Flea and Tick Topical Treatments, Special Orders (non-stock or large quantities of in-stock items), Discontinued Items, and other select products.

Additional non-returnable items: Gift cards Downloadable software products Some health and personal care itemsDog ChewsDog Treats

Horse Treats

Horse tack that has been used or worn. 

Select horse tack - for sanitary reasons. 

Cat toys .

To complete your return, we require a receipt or proof of purchase.

• ALL Dog TOYS ARE FINAL SALE.
• ALL Dog Chews ARE FINAL SALE. 
• ALL Clearance & SALE ITEMS ARE FINAL SALE.
• ALL BLACK FRIDAY SALES ARE FINAL 
• ALL Christmas SALE SALES ARE FINAL
• ALL CYBER MONDAY SALES ARE FINAL
• ALL ITEMS PURCHASED USING A DISCOUNT 30% OR MORE IS FINAL SALE.
• ITEMS MUST BE UNUSED, UNOPENED, AND IN THEIR ORIGINAL PACKAGING IN ORDER TO BE RETURNED. 
• Special Orders or Personalized items are not returnable
• KP Pet Supply IS NOT RESPONSIBLE FOR ANY RIPPING, CHEWING, OR TEARING  OF HOODS, DOG COLLARS, FLY MASKS, TAIL BAGS, BLANKETS, SPLINT BOOTS, HAY NETS, HALTERS, HEADSTALLS, BREAST COLLARS, CONCHOS, ETC. ONCE THE ITEM HAS BEEN ON A HORSE OR DOG OR USED BY A HORSE OR DOG WE ARE NOT RESPONSIBLE FOR ANY DAMAGE and cannot accept any refunds, returns or replacements.  (unfortunately horses and dogs can be destructive and this is out of our control)

DEFECTS OR PROBLEMS WITH YOUR ORDER?

• If you have received an item with any problems or defects, please contact us within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. If you throw away items you will no longer qualify for a possible return or replacement. If there is a wrong item in your order please notify us right away so we can resolve the issue as soon as possible. 

• You must include a photo/video of the damage / defect with your email. 
• Please save all packaging tags and other materials. (Please save shipping packaging also)
• Do not let your pet play or use any products with possible problems or defects before contacting us. 

• We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.

• Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

***KP Pet Supply is not responsible for ANY typographical errors on the entirety of this website***

Please do not send your purchase back to the manufacturer.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or Store Credit (store credit may be the only options for some others (anything over $75+). Along with items not received back in new condition, used or damaged may only have option for store credit, partial credit or be ineligible. 

The store credit/refund total will be the amount paid for the product. The store credit will only be given for the item, not for any shipping and handling charges.If you are approved, then your refund or store credit will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. You will need to use that store credit on any future purchase. 

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at kppetsupply@gmail.com.

Sale items (if applicable) Only regular priced items may be returned and refunded, unfortunately sale items cannot be returned and refunded.

Exchanges (if applicable) Exchanges must be made within 10 days, be in all original packaging and be clean, undamaged and unused. Shipping fees will apply to all exchanges.  If you ordered the wrong item shipping fees and difference in price of two items will apply.

We cannot guarantee we will have a size or style in stock for an exchange so please contact us before exchanging.

Shipping

Make sure to enter the shipping address correctly and that the name that it is being shipped to USPS knows to deliver there along with any unit, apartment, box number, or etc. . Some carriers will not deliver packages if the name isn't listed to have mail deliver there or if there isn't a unit number, apartment number or box number.   

-It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect, insufficient or undeliverable address. Please make sure you have a mailbox also. USPS will not deliver packages if you do not have a mailbox. If the item is returned to sender we will contact you about your options. Payment for reshipping an item maybe required.

If you shipment does not arrive you must contact us with in 30 days of order so that we can help resolved the issue and file a claim (our carriers claims windows are limited so we want to be able to help as soon as we can before the close).

Shipping damage

We are not responsible for shipping damage. We will do our best to help file a shipping damage claim and will require pictures of item, damage, and internal and external images of packaging.  If you need to exchange it for the same item, send us an email at kppetsupply@gmail.com first to start the process and we will instruct you from there. 

Shipping To return your product, you should mail your product to: KP Pet Supply LLC, N2007 Morter Rd, Lodi WI 53555, United States

Please contact us before returning an item. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item